Here is some Q&A related to the DevvX app
To start, here is some information on accounts:
— You will have one mainnet DevvX account, and only one. It will be what is used for DevvX login, token purchases, LitCraft purchases, KYC and everything else on DevvX.
— There is a separate LitCraft store account (at LitCraft.store) - that is a Shopify account. When checking out, though, you still need your DevvX account so that you receive the tokens for the items you purchase.
— Right now, the LitCraft Nysperience game is still being tested and is on a test shard. It is a separate login than DevvX until we take LitCraft Nysperience to the mainnet.
Here are other questions and answers
I'M HAVING A HARD TIME LOGGING IN TO MY ACCOUNT?
On the mainnet version of DevvX you have to create a new account. Think of it as your "official" account for the platform. The exception is if you bought LitCraft chests in which case you should use the DevvX account you created during the purchase process (keeping in mind that is different than the LitCraft.store account itself).
MY KYC IS NOT GOING THROUGH
If your KYC does not go through quickly, then something was flagged and we will need to do a manual review of it. Please give us 24 hours to do our KYC reviews.
I HAVE MULTIPLE ACCOUNTS AND I'M HAVING PROBLEMS WITH...
You should only have one account on the mainnet. Choose one account that will be your official account, and let's get that in shape
I'M HAVING A HARD TIME LOGGING IN
Usernames are case sensitive. On PC, for issues in logging in, you can click "forgot password / username?" and recover them there. If you don't have a PC, you can go to https://krishna.main.devvio.com/, click Login at the top right, Click "can't log in", and you can find functionality there.
you can reset your password
you can find your username
you can resend the verification email
I'M WORRIED BECAUSE I'M HAVING PROBLEMS WITH LOGGING IN / KYC / THE APP / ETC AND I WANT TO TAKE PART IN TOKEN SALES
We'll make sure that technical issues don't get in the way of participating
WHAT IS THE MINIMUM PURCHASE AMOUNT?
In general we can't discuss specific token sales on a public forum, but the system right now does not have a min for any and all token sales at this time.
ARE US, CANADIAN, OR CHINESE CITIZENS ALLOWED TO TAKE PART IN A TOKEN SALE?
There are currently no token sales open for citizens of those nationalities.
THE DEVVX APP WON'T RUN ON MY COMPUTER
The DevvX app runs on PC only. You will click DevvX.exe after you unzip the file. When it first starts up you have to tell Windows to allow the Application. Then give it time to start up - windows prevents it from starting up at first while it does scans. It can take over a minute to launch the first time.
I DON'T HAVE A PC TO RUN THE DEVVX APP BUT I WANT TO TAKE PART IN TOKEN SALES. I CAN ONLY USE MAC / MOBILE / TABLET, ETC
We only have support on PC right now. You can apply for, and finalize, KYC at krishna.main.devvio.com. Once KYC is accepted, please send an email to
[email protected] and let us know that you do not have a PC to run the DevvX app.
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