LiteFinance

2022-01-11 14:50:26 If you have not received your password yet or do not want to wait, you can change the password yourself.

In order to change your Trader’s password, please log in to your Client Profile and access the section "Metatrader". Click on "Settings" button next to the corresponding account, then click on "Edit" in the Trader's password line. Enter the new password twice in the window that opens. You don’t need to know your current trader’s password to do that. Open / Comment

2022-01-11 14:08:28 Please, if you haven't received a password, please wait a bit. The mailing process takes some time. Open / Comment

2022-01-11 13:49:09 ECN and CLASSIC MT5 are working now.

Client passwords have been reset. Please check your email, you should receive an email with a new password. (This is for those who use MT5) Open / Comment

2022-01-11 12:13:19 Best of the Best contest suspended in January 2022 for technical reasons

Dear clients,
We inform you that we had to suspend the Best of the Best contest in January, 2022 for technical reasons. You can register for the next contest in your client profile. The next contest will take place as soon as the technical issues are resolved.
We apologize for the inconvenience, and we thank you for your cooperation.

Best regards,
LiteFinance Open / Comment

2022-01-07 19:04:49 MT5 and demo servers are temporarily unavailable. Restoration work is underway. Open / Comment

2022-01-07 13:28:13 Happy New Year 2022, everyone! The new video is already on our channel



Open / Comment

2022-01-07 12:16:27 Dear clients,

We want to inform you that we have received all the requests you have sent to the service of trading operations at [email protected]. Our services are working 24 hours to process and satisfy our clients' demands. All the requests will be processed on a first-come, first-served basis.

Please note that the response time may be extended up to 5 days as we are dealing with many requests simultaneously. We are doing our best to process them as soon as possible.

Please, don't send the same request many times because it increases the processing time and delays the processing of your request.

We ask you to keep calm and assure you our team is making every effort to process and satisfy all client requests as soon as possible.

Best regards,
LiteFinance Open / Comment

2022-01-06 11:06:14 Dear clients,

Our server hardware provider has faced a global technical failure, which put our services out of service.

The MT4 trading servers have been restarted successfully. Our clients can access their trading accounts via MetaTrader 4 using new login data sent to their registered emails.

LiteFinance's client space at my.litefinance.com has partly restarted operating, but short-term shutdowns might still occur during the next 24 hours.

Our team continues working to recover all our services. We apologize sincerely for this inconvenience and hope for your understanding.

This technical failure has not affected your money; it is safe. Trading histories and current trades have been restored.

All current trades will be closed at SL and TP levels that you have set. If you've faced slippages, please get in touch with the service of trading operations at [email protected] to remove them.

If you planned to close your trades at the moment when the trading server was out of service, please send a request to [email protected]. All the requests will be processed on a first-come, first-served basis and resolved in favor of our clients

Claim shall contain the following information:
a) Trading account number;
b) Dispute date and time;
c) Ticket of a disputable trade (order numbers);
d) Substance of the claim without excessive emotions.
For example: "account MT4-R-12345, trade 16151318, I wanted to close this order at 14:05 at a price of 45.12365".

Now a LOT of emails come to the department. Please wait for a response. Our staff will definitely answer and help you!

Our support service is currently available at [email protected], or via telegram at @LiteForexSupport. Open / Comment

2022-01-05 21:26:56 ECN and ECN2 server is up and running. If it doesn't work for you, please wait a little.

Also check your emails for passwords. All passwords have been reset. The new password should be in your email. If yours hasn't in email yet, please wait. This is not an instant process, unfortunately.

UPD. Now is working only MT4, MT5 will be later

UPD2. Classic1 is up and running. Open / Comment

2022-01-05 12:41:03 Dear clients,

The server hardware provider had a technical failure, and our services have temporarily stopped functioning.

Our team is currently working to get the site, client profiles, and trading servers back to normal.

This technical failure hasn't affected our clients’ funds; they are absolutely safe.
The company guarantees that trades will be restored and closed at preset SL and TP levels.

We presume that our site, client profiles, and trading platform will get back to normal today.

We are asking you to keep calm as we are making every effort to restore our services as soon as possible.

Our support service is currently available at [email protected], telegram @LiteForexSupport.

Best regards,
LiteFinance (ex. LiteForex) broker's team Open / Comment