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How do Visa 𝐝𝐢𝐬𝐩𝐮𝐭𝐞 and 𝐜𝐡𝐚𝐫𝐠𝐞𝐛𝐚𝐜𝐤 work? Dispute happens whe | Argenta Solutions Fintech

How do Visa 𝐝𝐢𝐬𝐩𝐮𝐭𝐞 and 𝐜𝐡𝐚𝐫𝐠𝐞𝐛𝐚𝐜𝐤 work?


Dispute happens when a cardholder disagrees with a merchant’s charge. Chargeback is a process to have the charge reversed. The two terms are sometimes used interchangeably.

A dispute is 𝐞𝐱𝐩𝐞𝐧𝐬𝐢𝐯𝐞: for every dollar in disputed transactions, an additional $1.50 is spent on fees and expenses.

The diagram shows why.