Hello, dear friends! We collected your frequently asked quest | Chatex Announcements

Hello, dear friends!

We collected your frequently asked questions and aim to create one or several posts with answers.

First of all, about our current situation. OFAC, due to the current situation, answers rather reluctantly. Unfortunately, cases, similar to Chatex, are not the top priority right now.

That’s why the process of approval for companies and individuals takes time. If you have already got a license – please, DM Sir.

We’ll be able to transfer your funds to your address.


Questions:
1.Will the current situation affect Russian citizens' funds withdrawal?
No, for Russian citizens the process remains the same. They will be able to get their funds with the help of a common license.
About sanctions: While getting a common license you should remember that transferring funds on any platform, exchange will be illegal, because Chatex’s jurisdiction isn’t in Russia.


2. Why are you not able to create individual license instruction?
It has already appeared in chat, our users shared links. We highly appreciate their support. Also you may find detailed instructions on OFAC’s website.


3. Why can’t you just pay us with your own money?
Unfortunately, we don’t have such an opportunity. Any transaction from the company's addresses will violate OFAC order list, which will lead to risks for all users.


4. What about the duration of this process?
Before the current situation in the world we considered 6-12 months. Now, unfortunately, we are not able to name any concrete date. We’ll try to find any possibility to raise our priority in the OFAC system, but, unfortunately, we don’t obtain it.

If you have any additional questions – DM Sir, please. We’ll try to collect all the questions and answer them as soon as possible.

With support to you and hope, that everything will be fine
Your Chatex